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Need to make a return? No problem. Simply complete the form below and we'll email instructions for making your return. We do ask that your return meets the following rules:
No restocking fees for most returns. Returns for more than $1,000.00 are subject to approval and a 10% restocking fee. This is typically waived with an offsetting order.
We do not pay the return shipping unless an error was made on our end. We suggest shipping the return with FedEx or UPS so that proper tracking can be obtained.
If you receive a damaged or defective item, please contact us via e-mail, phone or live chat. Please have your order number or name the order was placed under ready and we will rectify the issue immediately.
We technically don't "exchange" orders. We find the easiest way to handle an exchange is to make your return and place a new order for the correct product.
Important: Special ordered products as well as custom colors and made-to-order fixtures are not returnable.