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Make a Return

Need to make a return? No problem. Simply complete the form below and we'll email instructions for making your return. We do ask that your return meets the following rules:

  • RGA request must be made within 30 days of receiving your order
  • Products are in original packaging
  • Products have not been installed or used
  • Warranty requests can take up to 2 weeks (depending on manufacturer)
  • Shipping costs are not refundable


Do I pay a restocking fee?

No restocking fees for most returns. Returns for more than $1,000.00 are subject to approval and a 10% restocking fee. This is typically waived with an offsetting order. 

Do I pay the return shipping?

We do not pay the return shipping unless an error was made on our end. We suggest shipping the return with FedEx or UPS so that proper tracking can be obtained.

What if my order was damaged or defective?

If you receive a damaged or defective item, please contact us via e-mail, phone or live chat. Please have your order number or name the order was placed under ready and we will rectify the issue immediately.

How can I make an exchange?

We technically don't "exchange" orders. We find the easiest way to handle an exchange is to make your return and place a new order for the correct product.

Important: Special ordered products as well as custom colors and made-to-order fixtures are not returnable.

Copyright © 2016 Pro Lighting Group Inc.

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7060 Kensington Rd., Brighton, MI 48116
877-852-9373   M-F 8:00-5:00 EST