Make a Return

Return Instructions

Need to make a return?

No problem. Simply complete the form and we’ll email instructions for making your return. We do ask that your return meets the following criteria:

RGA request must be made within 45 days of receiving your order

Products are in original packaging

Products have not been installed or used

Clearance returns are not accepted

FAQ

Do I pay a restocking fee?

Returns under $5,000 are not subject to a restocking fee. Returns of $5,000 or more are subject to a 10% restocking fee.

Do I pay the return shipping?

We do not pay the return shipping unless an error was made on our end. We suggest shipping the return with FedEx or UPS so that proper tracking can be obtained.

What if my order was damaged or defective?

For damaged products, please contact us through our contact page. If the product is defective, please complete our warranty claim form.

How can I make an exchange?

We technically don't "exchange" orders. We find the easiest way to handle an exchange is to make your return and place a new order for the correct product.

Special ordered products as well as custom colors and made-to-order fixtures are not returnable.

Have a Product That Failed Under Warranty?

Submit a Claim

Volume Pricing Options

Receive competitive pricing for large or multi-location commercial projects.

Project Flexibility

We work with your timeline, budget, and changing needs every step of the way.

Dedicated Account Manager

Work directly with a lighting professional to answer questions and guide your project.

Reliable Lead Time Insights

Know what's in stock and when to expect delivery so you can plan with confidence.